Surprised but Steady: Handling Disruptive Individuals with Confidence 

Friday, October 24, 2025
9:30 - 11:00 a.m.

Zoom Webinar

Registration Fee: $25

OVERVIEW:  In today's world, it can be hard to tell: is this violence, or is this disruption? Leaders in healthcare, HR, and mental health face that question daily and often default to overreacting, shutting down, or avoiding. The cost? Safety feels shaky, trust erodes, and energy drains fast. 

This session flips the script. You'll learn how to stay steady when disruption hits so you can keep yourself safe, disarm the moment, and turn it into something meaningful instead of chaotic. 

Here's what that means for you:

• Career Impact: You stop getting sidelined by drama and start being the trusted leader people turn to in tough moments. Promotions, influence, and opportunities follow.
• Team Results: You lead without escalating, keeping your team focused, safe and steady building cultures people want to stay in.
• Personal Freedom: You stop giving away your peace to someone else's behavior. Imagine walking into work, home, or any room knowing you can hold steady.
• Legacy: People will describe you as the calm, trusted leader who made everyone better because you stayed grounded when it mattered the most. 

ROI: Less stress today. Steadiness tomorrow. A career and a life you don't need to recover from. This work is usable in all parts of life. 

OBJECTIVES: After attending this Zoom webinar, participants will be able to:

• Interpret the difference between disruption and violence and explain what each means for their role, safety, and leadership,   

• Reflect on and evaluate their own responses to disruption in order to construct meaning that reduces stress and strengthens steadiness,  

• Formulate leadership approaches that transform disruptive moments into opportunities for trust, safety, and influence.  

WHO SHOULD ATTEND:
This continuing education Zoom webinar is designed for case managers, social workers, psychologists, therapists, counselors, nurses, and health care workers.  The community is also invited to attend. 

CONTINUING EDUCATION:                                                              
Mental Health America of the Heartland is a pre-approved provider for social workers through the Kansas Behavioral Sciences Regulatory Board (BSRB) Provider Number 17-007. This continuing education provider is approved 1.5 hours or social workers and accepted for psychologists, professional counselors, masters prepared psychologists, marriage and family therapists and addiction counselors.

In order to receive continuing education credit and a certificate of attendance for this Zoom webinar, you will be required to participate in the Zoom webinar. You will receive a Zoom invitation via email within a week of webinar. Also you will need to take an online exam and complete an evaluation that will be sent in a separate email after the live Zoom webinar. You must pass the test by 70%. The Zoom webinar will not be available by recording and viewing at any other time.